Effective 2026-10-28

Acceptable use policy

This policy forms part of the Terms of Service for apps and related services provided by Sitation Ltd, trading as Sitation Apps, including customer-branded editions that link to it. It applies to accounts, local and cloud records, media, reports and connected services.

1. Professional and lawful use

Use the service for legitimate project recording and related work. Have authority to capture and share information, comply with site and workplace requirements, and provide appropriate privacy information. Keep records accurate to the best of your knowledge and distinguish observations from assumptions.

You may lawfully document incidents, hazards, unsafe conditions, suspected wrongdoing and evidence needed for investigation. Do not use the service to facilitate unlawful conduct, suppress lawful reporting, fabricate evidence or mislead others about a record's author, date or status.

2. Personal and confidential information

Record only the personal and confidential information needed for the task. Do not secretly monitor people, harvest unrelated device data, or upload information without lawful authority. Sensitive incident or health information needs the responsible organisation's appropriate legal basis and safeguards. Restrict access and avoid unnecessary medical detail or unrelated private material.

Check the permitted scope before using AI, external connections or report delivery. Choose recipients carefully, including recipients outside the project team. Removing a recipient or connection later cannot recall a copy already sent.

3. Prohibited content and interference

Do not submit unlawful, abusive, harassing, fraudulent, infringing or malicious material; malware; deliberately misleading records; or irrelevant bulk content. Do not threaten others, infringe privacy or confidentiality, bypass access controls, impersonate users, interfere with service operation or use the service as general-purpose file storage.

Do not share credentials, circumvent quotas or attempt unauthorised access. Use supported APIs, reporting tools and approved integrations only within the permissions and limits granted. Other scraping, automated extraction or security testing requires our written authorisation. This does not prohibit activity that applicable law expressly permits.

4. Organisational administration

Administrators must grant access only to appropriate people, review roles and remove access when no longer needed. They must have authority for retention, exports, report recipients and external processing choices. A subscription or administrator role is not permission to use project records for unrelated purposes.

5. Enforcement and concerns

We may investigate suspected misuse and take proportionate action, including restricting access or uploads, preserving necessary evidence, removing unlawful content or suspending an account. We provide information and an opportunity to resolve matters where appropriate, unless urgency or law requires otherwise. Relevant disclosures to authorities or affected organisations must be lawful and necessary.

Report concerns or challenge a restriction at support@sitation.app. Personal-information concerns can also use Data requests and complaints. This policy does not imply continuous human review of every private record or remove statutory rights.