Effective 2026-10-28

Terms of service

These Terms govern the apps, websites, portals and related services provided by Sitation Ltd, trading as Sitation Apps, that link to them. They include Sitation: Construction Diary and authorised customer-branded editions, regardless of their name or visual branding. Sitation Ltd is the service provider unless an express agreement identifies a different provider for a separate service.

1. The service and applicable documents

The service supports construction diaries, resource allocations and project records. Available features depend on the app, platform, plan, permissions and organisation configuration. Cloud sync, collaboration, advertising, purchases, AI, portals, email reporting and external connections are not available in every edition.

These Terms work with the EULA, Acceptable Use Policy and any agreed business order. The Privacy Policy explains personal information; the Advertising Notice applies where adverts are enabled. A business Data Processing Agreement governs processing on a customer's behalf where applicable. Mandatory law takes priority. A specifically agreed business term takes priority over a general service term on the same issue, and the DPA takes priority for processing carried out under it.

2. Accounts and authority

Account users must be at least 18 and have authority to use the service. Use accurate information, protect credentials and do not share accounts in ways that defeat permissions or attribution. Verification, organisation approval and an appropriate entitlement may be needed for particular features. A device or session limit may apply as shown in the app.

An organisation is responsible for authorising its users and managing access. Project ownership and administrative roles in the service determine available controls; they do not decide underlying employment, intellectual-property or contractual ownership. Paying for access does not itself transfer ownership of someone else's project records.

3. Purchases and subscriptions

The purchase screen or business order identifies the product, price, billing period, included features and any trial. Where a store subscription renews automatically, manage or cancel renewal through that store. Cancellation normally prevents the next renewal; the store's terms and applicable law determine refunds and remaining access. A trial converts to paid access only as stated at purchase.

Deleting an account or uninstalling the app does not cancel store billing. If paid entitlement ends, paid features can become unavailable. The app or relevant plan explains the effect on sync, uploads, reports, exports and collaboration. Export records you need before closing access. Nothing here removes a statutory refund, cancellation or other consumer right.

4. Project content and permissions

You or the relevant rights holder retain ownership of submitted content. You must have authority to record, upload and share it. You grant Sitation the non-exclusive permissions necessary to host, store, synchronise, transmit, display, process, protect and export that content to provide the requested service, including through contracted providers. This does not give Sitation ownership of your work or a general right to publish private records.

Contributions to a shared project become part of its operational record. Authorised project members and administrators can access and manage them within their roles. Records may remain after a contributor leaves or closes an account where there is a continuing lawful purpose. This does not override personal-data rights or allow indefinite retention without justification.

5. Local storage and cloud operation

The app can store records locally. Supported data is synced when cloud access, entitlement, permissions and connectivity allow it. Uploads can fail, offline changes can remain queued and local files may never have reached the server. Check sync status and keep suitable independent exports of essential records. Sync and disaster-recovery backups serve different purposes; neither guarantees recovery of unsynced work.

Previously downloaded or exported copies can remain after permissions change. A remote access change does not instantly erase an offline device. Secure devices and shared files. Media capture or import can create copies in a device gallery or other local folders.

6. Optional functions

Location and weather: permissions and selected project coordinates support location-linked records and weather requests. Weather and position estimates can be incomplete or inaccurate and are not substitutes for site observation.

AI: where enabled, the feature processes the selected information described at use to produce a draft summary. Check it against source records before sharing or relying on it. AI can omit, misinterpret or invent information and does not provide professional, contractual, legal or safety advice.

Reports and email: an authorised administrator is responsible for choosing recipients and the records to disclose. Reports reflect available synced data and can differ from unsynced device records. Requesting or enabling delivery authorises the necessary processing and transmission. Email acceptance does not guarantee inbox delivery at a particular time. Recipient copies cannot be recalled through the app.

External connections: use only supported and authorised integrations within the displayed scope. Their providers have separate terms. Revoking access does not remove information already returned to an external service.

7. Limits and service management

The service is for relevant project records, not unrestricted general-purpose storage. Technical limits can apply to media types, upload sizes, projects, devices, AI requests, report generation and other usage. The app or plan identifies applicable limits. Media may be compressed, resized or reformatted during processing.

We may restrict excessive or abusive use and take proportionate steps to protect reliability and security. Where practicable, we explain a restriction and provide an opportunity to resolve it. Urgent security, unlawful content or legal requirements may require immediate action.

8. Retention and closure

The Privacy Policy explains retention criteria. Closing an account starts removal of account data and applicable personal projects; shared organisational records may remain for a lawful purpose. Background cleanup and recovery-copy expiry are not necessarily immediate. Contact us for an individual data request or an organisation's workspace closure.

We may review inactive services and contact the responsible account or organisation about continued retention or closure. Where we propose deletion for inactivity or service closure, we give reasonable notice where practicable and explain any available export arrangements. No automatic project-deletion deadline is promised by these Terms.

9. Support and responsibility

Contact support@sitation.app for support and complaints. Any agreed response times, availability commitments or recovery arrangements are set out in the relevant service agreement. Maintenance, faults, connectivity and third-party services can interrupt availability.

You remain responsible for checking the completeness and accuracy of project records and for decisions made using them. For business use, any agreed limitations of liability are set out in the applicable contract. Nothing excludes or limits liability where that would be unlawful, including for fraud or death or personal injury caused by negligence, or removes mandatory consumer rights.

10. Changes and law

We may update the service and these Terms, explaining material changes and giving notice where appropriate. We will not use a change to remove rights that cannot lawfully be removed. Where a change requires fresh agreement, it will be requested. The effective version is identified at the top of the document.

These Terms are governed by the laws of England and Wales. For business disputes, the courts of England and Wales have jurisdiction unless expressly agreed otherwise. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that applicable law provides.

Sitation Ltd trading as Sitation Apps, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. support@sitation.app.